Requests and Issues

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This page is intended to help you contact staff to report issues to City staff.

We have a large set of Frequently Asked Questions and associated answers. If you would like to review those before submitting your report, you can scroll down to the bottom of the page.

A few notes before proceeding:

This system is intended for non-emergency issues. It is not monitored 24/7. If a concern needs immediate attention by the Police Department please call the Dispatch Center at 619-579-3311.
This system does not generate Police Reports. If you need a Police Report, please click here for more information.
When reporting potential Code Violations, it is extremely helpful if the picture is current (less than a week old) and clearly shows the issue you are reporting.

To report a new request or issue, please start by clicking on a category below.

Frequently Asked Questions

Please scroll through the list of Frequently Asked Questions. You can also narrow down your search by selecting a specific category or department.

Administrative Services
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
City Attorney
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
City Clerk
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
City Manager
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
- What is the El Cajon Community Care Program?
  The El Cajon Community Care program gets you to the right level of care, which may or may not include transportation to a hospital emergency department. 911 calls with non-emergency injuries or illnesses may be transferred to a Nurse Navigator who can assess your symptoms and refer you to the most appropriate medical care. This care could include referral to a local clinic or urgent care.
- When should I call 911?
  You should only call 911 for a serious medical emergency that you believe is life threatening or that may be or become life threatening, for example:
  - Trouble breathing
  - Chest pain
  - Heart attack
  - Cardiac arrest
  - Fainting
  - A severe allergic reaction
  - Injuries from a fall or accident
  - Seizures
  - Severe pain
  - Other urgent matters
  You should not call 911 for minor illnesses or injuries, for example, a cold, a minor cut or for a routine medical matter that can be addressed through an appointment with a primary care physician.
- Will Emergency Medical Services (EMS) providers still respond and transport me to a hospital if I call 911?
  If your condition is an urgent, life threatening or potentially life-threatening emergency, the 911 center will dispatch an EMS ambulance where first responders will assess your symptoms, and possibly transport you to the hospital directly.
  
  If your condition is not a medical emergency, you may be transferred to the El Cajon Community Care Program and the Nurse Navigators will assess your symptoms and determine the most appropriate medical care for your condition.
- How will it be determined whether I will be transferred to El Cajon Community Care?
  The 911 operator will evaluate (triage) your condition by using industry best practice medical protocols and questions to thoroughly evaluate your medical symptoms. The results of that protocol-driven evaluation of your specific medical symptoms will determine the best course of care for you.
- How will a determination be made about which medical clinic I will be referred to?
  The Nurse Navigator will connect you to the most appropriate level of care available, taking into account your existing primary care provider (if any), the location where you last received care, your location, the time of day and the availability of healthcare providers.
- Will the nurse schedule a clinic appointment for me at the medical center at a predetermined time? Will the staff know when I will arrive and why?
  Each clinic has walk-in appointments that will be available for El Cajon Community Care patients. The Nurse Navigator will notify the clinic that you are on your way, provide your estimated time of arrival and the reason(s) you are seeking medical care. Upon your arrival, you will be seen as soon as possible.
- Will the medical providers be able to prescribe medication during my visit?
  Yes, the selected medical providers will be licensed and able to prescribe medications for treatment.
- Should I call 911 to schedule any follow-up or future appointments at the medical clinic in which I was seen?
  No. You should schedule all follow-up medical appointments directly with the medical clinic in which you were seen, and where you are now a registered patient, or with any other non-emergency healthcare facilities that the clinic may refer you to.
- What happens if the nurse at the El Cajon Community Care Program determines that my condition warrants transport to a hospital emergency department?
  Nurse Navigators with the El Cajon Community Care Program should only receive calls that would typically be best handled in a non-emergency healthcare environment as opposed to a hospital emergency room setting. However, if the Nurse Navigator determines that your condition is of an urgent or emergency nature that should best be treated at a hospital or that you should be assessed by EMS first responders, we will immediately dispatch an EMS ambulance to you.
- What are the qualifications of the Nurse Navigators?
  The Nurse Navigators are licensed Registered Nurses by the State of California and have professional experience in emergency nursing. They are also specially trained in the practice of telephone evaluations (triage).
- If I talk to the nurse and still want to be transported to the hospital by ambulance, what happens then?
  The Nurse Navigator will work with you to determine the most appropriate level of care for you. If during that process you or the nurse determines that an ambulance is needed then one will be dispatched.
- Can I submit more than one map?
  Yes, you may submit more than one map. Please draw as many maps as you like. We suggest you submit only your top 2-3 preferred maps to assist the City Council in focusing on the map that best represents your community; however, there is no limit.
- Do I have to submit a completed map?
  No, you do not need to submit a fully completed map. You can draw boundaries for only your neighborhood or only a portion of the city. It is helpful if you submit written commentary with your map describing why the particular neighborhood or area should be kept together in a single district.
- How can I get involved?
  Share your specific thoughts, draw a map, or attend an upcoming workshop to get involved.
  - Submit written testimony about the process or a specific map to redistricting@elcajon.gov.
  - Click here to see the calendar of workshops and public hearings at which you can speak about the process or a specific map.
  - Click here for information on drawing and submitting maps.
  At the hearings and workshops, we want you to:
  - Share your story
  - Define your neighborhood or community of interest
  - Explain why redistricting is relevant to your community
  - Get the tools you need to draw a map of one district or of all five districts
  - Share your opinions of the draft maps
  - Talk to your neighbors and local organizations
- How will our City Council notify the public about redistricting?
  The City will reach out to local media to publicize the redistricting process. Also, we will make a good faith effort to notify community groups of various kinds about the redistricting process. Our public hearings will be provided in applicable languages if residents submit a request in advance to redistricting@elcajon.gov.
  
  The City Council will notify the public about redistricting hearings, post maps online before adoption, and maintain this dedicated webpage for all relevant information about the redistricting process.
- What are Communities of Interest?
  A community of interest is a "contiguous population that shares common social and economic interests that should be included within a single district for purposes of its effective and fair representation."
  
  Below are useful excerpts from the Local Government Redistricting Toolkit by Asian Americans Advanced Justice - Asian Law Caucus (2020).
  
  Communities of interest are the overlapping sets of neighborhoods, networks, and groups that share interests, views, cultures, histories, languages, and values and whose boundaries can be identified on a map.
  
  The following elements help define communities of interest:
  - Shared interests in schools, housing, community safety, transit, health conditions, land use, environmental conditions, and/or other issues;
  - Common social and civic networks, including churches, mosques, temples, homeowner associations, and community centers, and shared use of community spaces, like parks and shopping centers;
  - Racial and ethnic compositions, cultural identities, and households that predominantly speak a language other than English;
  - Similar socio-economic status, including but not limited to income, home-ownership, and education levels;
  - Shared political boundary lines from other jurisdictions, such as school districts, community college districts, and water districts.
- What criteria will our City Council use when drawing district lines?
  1. Federal Laws
  - Equal Population (based on total population of residents as determined by the most recent federal decennial census and adjusted by the State to reassign incarcerated persons to the last known place of residence)
  - Federal Voting Rights Act
  - No Racial Gerrymandering
  2. California Criteria for Cities (to the extent practicable and in the following order of priority)
  1. Geographically contiguous (areas that meet only at the points of adjoining corners are not contiguous. Areas that are separated by water and not connected by a bridge, tunnel, or ferry service are not contiguous)
  2. Undivided neighborhoods and "communities of interest" (socio-economic geographic areas that should be kept together for purposes of its effective and fair representation)
  3. Easy identifiable boundaries
  4. Compact (do no bypass one group of people to get to a more distant group of people)
  Prohibited: "Shall not favor or discriminate against a political party."
  
  3. Other Traditional Redistricting Principles
  - Minimize voters shifted to different election years
  - Respect voters' choices / continuity in office
  - Future population growth
  - Preserving the core of existing districts
- What do the acronyms and categories mean on the demographic sheets?
  Common acronyms demographic categories:
  
  NH: Non-Hispanic
  VAP: Voting Age Population
  CVAP: Citizen Voting Age Population
  CVRA: California Voting Rights Act
  FAIR MAPS Act: Fair and Inclusive Redistricting for Municipalities and Political Subdivisions
  NDC: National Demographics Corporation (the firm hired to produce the maps and provide demographic data)
- What do the existing City Council districts look like?
  You can find a map of the City's current City Council districts here.
- What happens to the drafted maps?
  After you submit your map, the demographer consultants will generate the population and other demographic details for your proposed map. Maps can be viewed on the Draft Maps page or on the Interactive Review Map.
  
  Once submitted, maps are considered pubic records.
- What is Redistricting?
  Redistricting is the regular process of adjusting the lines of voting districts in accordance with population shifts. In California, public agencies and other organizations must redivide (or redraw) the lines of their districts every ten years once the results of the Census are released so that each district is substantially equal in population. This ensures that each elected official represents about the same number of constituents.
  
  All district lines must be reviewed to meet strict requirements for population equality, voting rights protections, and in accordance with the California FAIR MAPS Act. With the California Voting Rights Act, more than 500 jurisdictions in California must redistrict in 2021-2022.
- Where can I learn more about redistricting?
  Online publications and guides to redistricting:
- Why does redistricting matter to me?
  Redistricting determines which neighborhoods and communities are grouped together into a district for purposes of electing Council Members. The City Council will seek input in selecting the next district map for electing Council Members. You have an opportunity to share with the City Council how you think district boundaries should be drawn to best represent your community either during the public hearings or by submitting comments to redistricting@elcajon.gov.
Community Development
- Do I need a permit to change my driveway?
  Please call the Public Works Project Assistance Center at 619-441-1742.
- How do I find my sewer line?
  Please call the Public Works Project Assistance Center at 619-441-1742.
- Who do I call if I see uncontrolled water flowing?
  Please call Helix Water District at 619-466-0585 or Padre Dam Municipal Water District at 619-448-3111.
- I have questions about the trees on my street, who do I call?
  All trees on private property are the responsibility of the property owner.
  
  To report a dead tree on City property, please call Public Works Parks at 619-441-1658.
  
  Do you want a free tree on your parkway (area between the curb and sidewalk)? Please call the City's Urban Forestry Program at 619-441-1658 for details.
- I have questions about the temporary NO PARKING signs on my street, who do I call?
  Please call the name and number for the construction company posted on the sign.
- Vehicle problems in your neighborhood?
  To report an abandoned vehicle: Call the Police Traffic Division at 619-579-3300 ext. 7772
  
  Reduced visibility due to parked cars: Call Public Works Traffic Engineering at 619-441-1653
- I'm moving; what do I do with my old paint or other unwanted liquid materials?
  Incorporated Area Residents: Please call "I Love A Clean San Diego" at 800-237-BLUE (2583)
  Unincorporated Area Residents: Please call 877-R-1-EARTH (877-713-2784)
- Are there tree branches blocking your view while driving?
  Please email Public Works at publicworks@cityofelcajon.us or call Public Works Maintenance Operations at 619-44-1658.
- Where can I find the street sweeping schedule?
  Please call Public Works Maintenance Operations at 619-441-1658.
- How do I report a traffic signal light problem?
  Please call Public Works Traffic Engineering on our mainline at 619-441-1653.
- How do I report a broken street sign?
  Please email us at publicworks@cityofelcajon.us Subject: Broken Sign
  or call 619-441-1658.
  
  Please note the nearest address or cross streets when reporting.
- How do I report debris on the sidewalk?
  To report debris on the sidewalk, gutter or street, please email us at publicworks@cityofelcajon.us or call us at 619-441-1658.
- How do I report a pothole?
  Send an email to publicworks@cityofelcajon.us Subject: Pothole
  or call Public Works Maintenance Operations at 619-441-1658.
  
  Please note the nearest address or cross streets when reporting.
- How do I report a street light out?
  First note if it is a concrete or wooden pole.
  
  Concrete pole: email publicworks@cityofelcajon.us   Subject: Light Out
                           or call the Public Works main line at 619-441-1653
                           Please include the nearest address or cross streets.
  
  Wooden pole: email SDG&E at streetlighting@semprautilities.com or call 800-411-7343
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
- How do I pay an invoice?
  To pay an invoice online at www.cityofelcajon.us/paco, you must be a registered user and connected to the permit or application. If you were not the individual who submitted the permit or plan, please register for an account and request that the person who applied add you as a contact. Please follow the directions on how to pay the invoice once you've been added to the permit.
  
  You may also pay in person at City Hall at the reception desk on the first floor.
- How do I register for a Project Assistance Center Online (PACO) account?
  Please visit the Project Assistance Center Online (PACO) homepage. Click in the upper right hand corner on guest to begin the process.
  
  A short video is available to help you step by step through the registration process.
- What is the permit application process?
  On the Project Assistance Center Online (PACO), click apply and select the permit it or plan type to navigate to the application screen.
  
  Follow the prompts to select the location of the subject property, enter in required information, identify any required forms, upload required forms and plans, and submit.
  
  Once you've submitted successfully, you'll get a success screen and you'll see the plan or permit in your PACO dashboard.
  
  Within 1 to 2 business days, you'll receive an email directing you to pay an invoice for initial plan check or review fees for your application.
  
  Once you have paid your initial invoice, the review process will begin. You can track the progress on your permit or plan on the dashboard.
  
  Once the plan or permit has been reviewed (review timelines vary), you'll receive an e-mail directing you to PACO to see any review corrections, redline plans, or additional invoices.
  
  For review corrections and redline plans, please revise and resubmit via PACO the requested documents or plans.
  
  Once your permit or plan is ready for approval or issuance, you may receive an e-mail with final directions and an invoice with final fees.
  
  Permit or plan approvals will be uploaded and available to you via PACO once completed.
- Why can't I find my address?
  If you cannot find an address in PACO, then it is likely not within the City of El Cajon. Many unincorporated San Diego County addresses have El Cajon listed as the city. Please check this interactive map to see what jurisdiction the property is in. If it is within the City of El Cajon but does not show up as an option to select in PACO, please contact us.
- How do I pay an invoice?
  To pay an invoice online at www.cityofelcajon.us/paco, you must be a registered user and connected to the permit or application. If you were not the individual who submitted the permit or plan, please register for an account and request that the person who applied add you as a contact. Please follow the directions on how to pay the invoice once you've been added to the permit.
- How can I get more help?
  If you need additional help with submitting your project, please contact us.
  
  Building Permit Submittals: (619) 441-1726 or email
  
  Planning Submittals: (619) 441-1742 or email
  
  Engineering Submittals: (619) 441-1796
Finance
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
Fire
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
Human Resources
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
Kiosk
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
Parks & Recreation
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound

Police

What to do if I see a dead animal in the roadway
The City of El Cajon uses Dead Animal Removal (DAR) to remove deceased animals from the roadway. DAR can reached directly at 619-390-8204 or you can call the ECPD Communications Center at 619-579-3311.
When is the Animal Shelter (Animal Control) Open?
Animal Shelter Hours

Tuesday-Sunday 9:00 am - 6:00 pm
Do I have to be at my home/business for the graffiti to be removed?
If the graffiti is in an area that is accessible (not within a fenced area) you do not need to be home to receive this service. If it is undera bridge call (858) 467-4042.
How long will it take to remove the graffiti?
If we have a consent form on file for your property the graffiti can usually be removed within 48 hours. If no consent form is on file we must receive the consent form before the graffiti can be scheduled to be removed.

Click Here to download our Request for Permission to Remove Graffiti on Private Property.
Will a matching paint be used for painting over graffiti on my building or fence?
Yes. We will match the existing paint of the wall surface as closely as possible. After all, the purpose it to keep the City looking beautiful.
My vehicle was impounded for 30 days, what can I do?
If your car has been impounded for 30 days, you may request a “Post Storage Hearing” to appeal the impound. You must submit your request within 10 days of the date of the impound. You may come in to the police station for a copy of this request, or you can download the Request for Vehicle Storage Hearing form, fill it out, and bring it to the station. A hearing officer will call you within 48 hours (excluding weekends and holidays) to schedule an appointment.
My vehicle was impounded for driving with a suspended driver’s license. What happens now?
California Vehicle Code section 14602.6 mandates the impoundment of a vehicle if the driver is cited for driving with a suspended license. The vehicle can be impounded for 30 days. The owner of the vehicle is responsible for storage fees.

At the end of the 30-day hold period, you will be able to obtain a vehicle release and pick up your vehicle from the tow company. For more information, please come to the Records Division Business Office during normal business hours.
How much will it cost to get my vehicle released? How can I pay for it?
The vehicle release fee is:$135 or $150 ($150 if any driver license violation; i.e., No Driver License, Suspended or Expired Driver License).

These fees are payable to the City of El Cajon and payable by cash, cashiers check, postal money order or credit card.

You will be given the Tow Company’s name, address and phone number to reclaim your vehicle after all fees have been paid.
How can I get a release for my vehicle?
Come to the El Cajon Police Department Headquarters Main Lobby, Public Counter located at 100 Civic Center Way, during normal hours of operation. The vehicle must be currently registered. The vehicle will only be released to the licensed registered owner*. If the registered owner does not have a valid driver’s license he or she will need a State of California identification card, or another acceptable form of identification, and accompanied by a valid, licensed driver.

*With the registered owner’s consent, a vehicle release can be issued to another licensed driver. You must contact the El Cajon Police at (619) 579-3365, for this requirement. Only the driver listed on the vehicle release may obtain the vehicle from the tow yard.

REQUIREMENTS FOR VEHICLE RELEASE
How do I report my vehicle stolen?
Call the El Cajon Police Department Communications Center at (619) 579-3311.
What happens if I don’t pay a fine on a ticket or show up in court?
If you do not pay the fine on your ticket, you will have to appear in court before the judge to plead your case. The judge will decide if you have to pay the fine or not. You may not be able to register your vehicle if the fine is not paid and interest accrues on all unpaid balances.

If you do not show up for court, the judge will issue a warrant for your arrest. This warrant information is entered into a nationwide law enforcement computer system. Any officer that contacts you and obtains warrant information about you from the computer will arrest you and take you to the nearest jail facility.

Click here for an Administrative Review Request Parking Citations form to request an administrative hearing.
How do I pay or contest a ticket?
When you receive a ticket from an El Cajon Police Officer, the ticket will indicate if you are required to appear in court (summons) or have been assessed a penalty.

If you have been assessed a penalty, mail your payment to the address indicated on the ticket, or show up in court on the court date indicated.

If you have any questions about your ticket, contact the respective court listed on your citation.

You must contest a parking citation within 21 days of receipt of the citation. After 21 days, citations may not be contested and must be paid. To contest a citation, please follow the instructions on the back of your citation or click on the Administrative Review Form below.

To Pay a Parking Ticket Issued by the El Cajon Police Department:

In-Person

Come to the El Cajon Police Department during normal business hours. Click here for Hours of Operation.

By Mail

Mail your citation with the full payment amount in money order or check, payable to the City of El Cajon. DO NOT SEND CASH. Out of state or two party checks are not acceptable. Write the citation number and vehicle license plate number on your check or money order. The PENALTY WILL INCREASE IF NOT PAID WITHIN 31 DAYS FROM DATE OF ISSUE.

Mail to:

CITY OF EL CAJON
PARKING ENFORCEMENT CENTER
P.O. Box 3214
Milwaukee, WI 53201-3214

By Phone

866-353-0463 (Payments & Inquiries – Monday – Friday, 9:00 am – 4:00 pm)

Online Payments

To make a payment online click here:

www.dspayments.com/elcajon
How do I get fingerprinted for a Misdemeanor Citation before court?
Misdemeanor fingerprints are done on Tuesdays only from 1pm – 4pm on a walk in basis. There is no fee for this service. You must bring the original citation and have valid photo identification (California/State Drivers License or Identification Card, Military Identification Card) in order to have your prints taken.
Are LiveScan and Ink Fingerprint Services available at El Cajon Police Department?
No, LiveScan and Ink fingerprint services are not available.
How do I obtain a copy of a police crime report?
Citizens wishing to obtain a copy of a police crime report may request one in person or by mail. Come to the Records Department Public Counter located at 100 Civic Center Way, during normal hours of operation.

You will need to complete this Request Form, which states your interest in the police report, and pay an administrative fee of $10.00. Please include the case number or detailed information to assist us in determining the correct case number. You can only obtain copies of reports in which you are the victim, property owner, insurance company representative, attorney or parent of a juvenile who is the victim of a crime. If you do not meet these criteria, your request will be returned and any payment of fees refunded.

All report copies are mailed to the address listed on the report order form. Once your request has been received, please allow 7-10 business days for your report to arrive in the mail.Please send your request, along with payment to:

El Cajon Police Department
Attention: Records Division (Report Request)
100 Civic Center Way, El Cajon, CA 92020.
Who can obtain a copy of a police crime report?
To obtain a copy of a traffic accident, you must be listed as the driver, passenger, or an authorized representative of the people listed in the report or someone filing a claim. To obtain a copy of a property or crime against a person report, you must provide a case number or other information to assist in identifying the incident. The report may be released if it is not still under investigation or restricted. We do not release copies of arrest reports.

If you are the arrested party on a police report, you may obtain information through the San Diego County District Attorney’s Office when you appear in court for arraignment. If a juvenile is listed on the police report as a suspect, is arrested, or involved in criminal activity which may result in dependency procedures, you may only obtain a copy of a report after obtaining a court order through the San Diego County Juvenile Court.
What should I do if I suspect a neighbor is doing something illegal?
If you suspect a neighbor of performing some type of illegal activity, (domestic violence, child abuse, drug use, etc.) we ask that you report this even if you don’t want to become involved. If the situation is critical and someone could be harmed please call 911. For all other incidents please call our Communications Center at 619-579-3311.
Which police department do I report a crime to?
Report crimes to the police agency where the crime occurred. Only crimes that occur within the city limits of El Cajon should be reported to the El Cajon Police.
What are the Police Records office hours and how do I get there?
The Records Division is open to the public,Monday through Thursday (8 am – 5 pm) & on Friday’s from 9am to 5pm, excluding holidays.

Beginning, September 02, 2011, Records will be closed to the public every other Friday for all services except vehicle repossessions and impound releases.

We are located at 100 Civic Center Way, El Cajon, CA 92020.
What if I no longer want to prosecute the perpetrator for the crime case?
There are cases when the victim of a crime case determines that they no longer desire to proceed with further criminal action. Generally, it is within the victim’s right to file a “No Prosecution” form. This process will cancel the investigative and prosecution process.
Can I contact the detective assigned to my crime case if I have additional relevant information?
Yes. You can call the Investigation Division if you have additional information that may lead to the successful resolution of your crime case. Remember to obtain the crime case number from the Records Division prior to calling.
When should I expect to be contacted by the Police Department?
There are various factors in determining the length of a crime case. First, the procedural processing of a crime case varies from one to fourteen days, depending on the severity of the case and workload demands. Second, the detective is investigating your crime case in conjunction with dozens of other very important cases. You will be contacted when the detective requires additional information or there is a status development. This entire process may take several weeks to conclude.
Will I be contacted by a detective?
You will be contacted by either a detective or a representative of the Police Department. The purpose of the contact will be for one of two reasons. First, you may be contacted to inquire if additional information is available which may assist in the arrest of the perpetrator. Second, you may be contacted to be advised of an arrest or closure of the crime case.
Are all crime reports investigated by a detective?
No. The detective sergeants review and determine which cases are investigated. The case is assigned for investigation based on the witness and evidentiary solvability factors. However, all crime reports are reviewed by the detectives in order to link series related crimes.
What is the investigative status of my crime report?
You can call the Investigations Division to determine the investigative status of your crime report. They will be able to tell you if the case was assigned to a detective and if any leads have been developed. The Investigations Division telephone number is (619) 579-3320.
What do I need to license my dog?
Dog Licenses

For details on dog licenses, please see the Humane Society's licensing page: https://www.sdhumane.org/services/licensing/
Does my dog need a license?
Dog Licenses

For details on dog licenses, please see the Humane Society's licensing page: https://www.sdhumane.org/services/licensing/
Dog Licenses, What do I do if I lost a pet?
The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.

San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.

Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.

Visit sandiego.docupet.com to license your pet now.

Contact Information
- Licensing: sandiego.docupet.com
- General Information: 619-299-7012
- Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
- Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
What do I do if I lost a pet?
If you have lost a pet, please see the Humane Society's website for details on what to do: https://www.sdhumane.org/services/lost-and-found/lost-a-pet.html
What do I do if I found a pet?
If you have found a pet, please see the Humane Society's website for details on what to do: https://www.sdhumane.org/services/lost-and-found/found-animals.html
How do I apply to be a Police Cadet?
Download the Cadet Application and Requirements and complete it today!

Once completed, please turn it in to:

El Cajon Police Department

100 Civic Center Way

El Cajon, CA 92020

attention: Officer Hansen or Officer Pittsley

or e-mail them to dhansen@cityofelcajon.us
What are the requirements for becoming a Police Cadet?
- Age: Between the ages of 16-201/2
- Education: Must be able to demonstrate proof of high school diploma or G.E.D. equivalent, or be currently attending high school with a G.P.A of 2.5 or above.
- Background: Must be a U.S. Citizen, or in the process of obtaining such, and at the time of appointment, must be of good character, must have acceptable criminal and driving history, and must have the personal integrity required to work in the law enforcement field.
- Driver’s License: Must have a valid California driver’s license.
- Academy: Must be able to pass a Cadet or Reserve Academy as prescribed by the department.
What To Do When 911 Answers
1. Remember to stay calm and speak clearly.
2. Tell the 911 dispatcher your name, phone number, and address.
3. Tell the 911 dispatcher what the emergency is.
4. Stay on the line until the dispatcher tells you to hang up.
How To Call 911
Pick up the phone and listen for a dial tone. Push the “9″ button, push the “1″ button, and push the “1″ button again.
What Is 911?
9-1-1 is the number to call when you have an emergency! An emergency is when something happens and you need Police, Fireman, and an Ambulance. You should only call 9-1-1 in a real Emergency, never call 9-1-1 as a joke.
When should I call 911?
I have noticed an increase of DUI Checkpoints {Driving Under the Influence} within the City of El Cajon. Why is this occurring?
Driving under the Influence offenses, primarily alcohol, have reached record proportions in the State of California. Over the past few years, the number of offenders has cycled up and down, but once again are on the rise for 2003. This is a major safety issue for all citizens in our county and one that must be addressed in an assertive manner.

Over a period years, MADD {Mothers against Drunk Driving}, the California Legislature as well as the court system, have joined forces to enact and enforce strict laws regarding DUI drivers. This has resulted in a number of innovations, among which is the DUI Checkpoint. In essence, drivers are directed into a specified area during which they are contacted by an officer. They are asked for a drivers license, along with inquires to see if they have been drinking that evening. During contact, drivers are often handed information sheets or ribbons as an educational tool to reinforce the negative consequences of drunk driving. Representatives from many organizations are often present at these checkpoints, including MADD, outside law enforcement agencies as well as the news media.

Fortunately, many drivers do not drink and drive and the contact is a positive one. If a driver is found to have been drinking, they are directed to a Secondary Area where they are tested. If arrested, their license is taken from them and the car impounded. The license, being property of Department of Motor Vehicles, is returned to DMV along with an attached notice. A temporary ‘Admin Per Se’ driving form is issued to the driver, which allows driving and appeal rights for 30 days. Thereafter, the license is automatically suspended per DMV.
Questions regarding the law on Driving Under the Influence, and your obligations regarding those offenses, can be found beginning with 23152{a} of the California Vehicle Code {VC} thru 23249.50 VC.

If you have any other questions regarding DUI Checkpoints, please contact the Traffic Division at {619} 441-1632 and every attempt will be made to assist you.
My vehicle has been impounded for 30 days. How can I contest the storage?
If your car has been impounded for 30 days, you may request a “Post Storage Hearing” to appeal the impound. You must submit your request within 10 days of the date of the impound.

You may come in to the police station for a copy of this request, or click below to download the form and fill out prior to coming to the station.

Request for Vehicle Storage Hearing

A hearing officer will call you within 48 hours (excluding weekends and holidays) to schedule an appointment.
My vehicle was impounded for 30 days. In the past, I had a vehicle impounded for only 24 hours. Why the difference?
The most common reason a vehicle is impounded for 30 days is a Driver’s License violation. This is explained via Sections 22651{a} thru {t} of the California Vehicle Code {VC}, as well as 22651.3 thru 22658 VC. This book is available at your local library. Additional sections to assist you are 14601{a} thru 14610 VC, which explain common license violations as well as impounds for those offenses.

Additional reasons for 30 day impounds include Reckless Driving or Drag Racing. These offenses begin at 23103 VC and beyond.

Examples of a 24 Hour Impounds are: Expired registration tags over {6} months, select parking violations, expired drivers license over {30} days, as well as drivers arrested for a criminal offense while in possession of the vehicle.

Examples of 30 Day Impounds are: Suspended or Revoked drivers license with prior offenses, engaging in a Speed Contest {Drag Racing}, no Driver’s License issued with prior contacts for same offense {Never had a driver’s license issued during lifetime} as well as vehicles impounded as evidence during a criminal investigation {Hit & Run, for example}.

There are many other reasons for impounding a vehicle, but these are among the most common. If you have questions, it is always best to ask the officer at the time of impound as to the reason for the seizure. You are also welcome to call the El Cajon Traffic Division at {619} 441-1632 for more information.
I received a Parking Ticket, yet my neighbors car did not for the same violation. Why did this occur?
Parking enforcement is a major task for the Traffic Division and can be overwhelming in the sheer number of violators. The reason a particular vehicle is cited and another by-passed can be due to a number of factors. These include: Number of complaints on a selected vehicle, limitation of time on behalf of the citing officer, previous markings by an officer on a particular problem vehicle, vehicles selected by priority in terms of the seriousness of the violation and finally, the officer was called away prior to completing all of the tasks on that specific street.

Additional information can be found on the back of the Parking Ticket.
What is the difference between a Motorcycle Officer and a Traffic Officer who drives a car?
Motorcycle Officers normally specialize in traffic enforcement via radar as well as target specific problem areas of the city where collisions occur. Their ability to maneuver easily makes them ideal for this purpose. They also work special events, where space and rapid response is critical. Examples of this are the San Diego Stadium or various parade events.

A Traffic Officer assigned to a car also works traffic enforcement, but spends the majority of his time as an investigator of collisions. Such officers also work Hit & Run collisions, as well as more serious accident scenes.
Speeding is a major problem on my street. How can I get assistance from the Traffic Division?
Speeding is a major cause of accidents and one the primary areas of concern for all traffic personnel. Whenever possible, streets that receive a notable number of complaints receive immediate attention. This may be through simple radar enforcement, use of the Radar Trailer or by teams of officers working together to reduce a particular problem. All of this takes a significant number of man-hours per day and is dependant on staffing and the specific problem being addressed. A chart is maintained that logs in specific complaints. Each area is given attention, depending availability of officers and the number of hours needed to address the problem.
What is the Crime Free Multi-Housing Program
The CRIME FREE MULTI-HOUSING PROGRAM is a unique, three-phase certification program for rental properties of all sizes, including single family rental homes. The first phase is the completion of an eight (8) hour program taught by attorneys, police and fire personnel. Frequently, guest speakers will also attend to address specific topics relating to rental properties. This police sponsored program is designed to be very easy, yet extremely effective, at reducing criminal activity in rental properties.

The CRIME FREE MULTI-HOUSING PROGRAM addresses these topics:
- Understanding Crime Prevention
- Crime Prevention Through Environmental Design (C.P.T.E.D.)
- Resident Selection and Eviction Process
- Common Sense Self Defense
- Community Rules/Policies
- Building Apartment Communities
- Good Property Management
- Combating Illegal Activity (Drugs, Gangs, Graffiti, Etc.)
- Partnership with the Police Department
- Partnership with the Fire Department
- Dealing with Non-Compliance
- The Federal Fair Housing Laws
The CRIME FREE MULTI-HOUSING PROGRAM is taught during two four-hour, or one eighthour, training session(s). The program is designed to be flexible, as many communities have differingneeds.
What is the law regarding loud vehicle alarms?
The law regarding loud vehicle theft alarm systems is contained in the California Vehicle Code, Section 22651.5, which states that a police officer may, upon complaint, remove a vehicle if the vehicle theft alarm system has been activated for 20 minutes upon the officer’s arrival, and the alarm has not silenced within that time. The local patrol division would be the ones to handle this type of request for service.
What can I do about my noisy neighbors?
A noisy neighbor may create a disturbance by having a loud television, stereo, or radio. These types of complaints are best handled by a local police station because the loud noise is intermittent, occasional, or spontaneous. A loud party is also best resolved by the officers assigned to the area.
How can I get involved with the Crime Free Multi-Housing Program?
Call Officer Samantha Scheurn, Crime Prevention Specialist, (619) 579-4227.

How much is a dog license?

7. Will this Privacy Policy change?

We may make changes to this Privacy Policy at any time, so please review it periodically. We will update the effective date of the Privacy Policy at the time a change is made.
How do I contact an Animal Control Officer?
Call San Diego Humane Society Dispatch at 619-299-7012 and press 1.

For more information, please see the Humane Society's website: https://www.sdhumane.org/services/humane-law-enforcement/
6. How does El Cajon 2.0 secure your information on its Sites?

Our Sites utilize encryption technology. We also use firewalls and have implemented other reasonable technical, administrative and physical measures designed to protect the personal information in our custody or control from unauthorized access, use, modification and disclosure. Moreover, we regularly monitor our systems for possible vulnerabilities and attacks. While we implement these security measures on our Sites, you should be aware that 100% security is not always possible, and we make no warranties, neither expressed nor implied, that our site will always be safe and secure.

We may enable you to navigate to third-party websites through links on our Sites. We do this for your convenience. If it is not one of our Sites, we don't endorse, may not have any affiliation with, do not control and aren't responsible for those third-party websites and/or their Internet and web practices. Whether the third-party content appears within our Site environment (like a map frame), or you leave our Site for another website to view it, the terms, conditions, and privacy policies of those other websites govern your online experience. Please review their terms of service and privacy policies if you have any question about their practices.
How do I complain about a noisy animal?
Complete a barking dog/animal noise complaint form.

For more information, please click here .
5. What choices do you have over how El Cajon 2.0 uses your information?
We give you choices about the information we collect and how we communicate with you.
- Email: You may opt-out of our marketing emails or newsletters by following the instructions listed in the email that you received. However, even if you opt-out you may still receive non-marketing emails, such as customer service communications.
- Location Information:
  
  Mobile Device Location Information. Your mobile device settings may allow you to disable location-based services, which will prevent our Sites from accessing your precise mobile device location information. We recommend you review the help or user manual provided with your device for instructions.
  
  Desktop Device Location Information. Your desktop web browser may allow you to remove permission you granted through your desktop device for our Sites to access your location information and/or completely block requests for location information. We recommend you review the help or user manual provided with your browser for instructions.
  
  Email Location Information. Your email program may allow you to prevent the pixel tags or images in the emails you receive from us from downloading, which will also prevent our service provider from accessing your location information. You can also unsubscribe from receiving our emails, as described in the "Email" section above.
- California Opt-Out Rights: Under California law, if you are a resident of California and have previously communicated with us, you may make a written request to El Cajon 2.0 about how we have shared your personal information during the prior calendar year with third parties for their direct marketing purposes. In response to your written request, El Cajon 2.0 is allowed to provide you with a cost-free means to opt-out of such sharing rather than providing the information about these third parties. We are providing the opportunity to opt out, which you can do by submitting an opt out request to ElCajon2.0@elcajon.gov that includes your name and all of the postal addresses, email addresses, and other contact information that you have provided to us.
How long do we keep animals?
All adoptable animals are kept as long as they remain healthy and retain an adoptable temperament.
4. Does El Cajon 2.0 share your information with third parties?
We may share your personal information with the following:
- our contractors, vendors, affiliates, partners, and third party service providers in order to perform tasks on our behalf such as the following:
1. assisting in servicing our Sites
2. providing and improving our communications with you
3. responding to your requests
4. cloud based and hosting services
- third parties so that they can offer products or services related to the El Cajon 2.0 initiative such as car dealerships selling electronic vehicles,
1. when it is necessary for completing or servicing any requests you make on the Sites,
2. as required to cooperate with a subpoena, search warrant, public records request, or other legally valid inquiry, court order or other legal process, or as required or permitted by law,
3. to protect the rights, property or safety of our Sites, our users or others, including where necessary for the establishment, exercise or defense of legal claims,
4. as necessary and appropriate to protect El Cajon 2.0 or The City of El Cajon from harm due to fraud or other illegal activities.
Information submitted through our Sites may be subject to disclosure pursuant to a public records request. Information submitted through the Sites may be shared with governmental bodies if the visitor’s inquiry relates to that governmental body. Certain types of information (such as electronic payment information) are exempt from disclosure as public records. If you have questions about the California Public Records laws, refer to California Government Code sections 6250-6270.

We may also share aggregate data about our visitors, traffic patterns, and other related Site information with third parties, but none of this data is connected to an individual’s personal information.
How much does it cost to adopt a cat or dog?
Adoption fees vary and we have frequent promotions so we encourage individuals to check our website for available animals and their associated adoption fee. For our website, click here.

Generally, the adoption fees are:
Adult dog: $100
Puppy: $200
Adult Cat: $65
Kitten: $130
What is a known suspect?
A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.
3. How is technology used to serve our advertisements on other sites that you visit and what choices do you have?

We may contract with third party advertising companies to tailor online advertising to be directed to you on other websites. These third party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our Sites as well as with other websites. This information helps us select advertising to serve to you and where to serve it based on your experience on our Sites and other sites that you visit.

For information about opt out programs that these third party advertising companies participate in, and the effect of opting out, click the following: DAA Opt Out click here or NAI Opt Out click here. By clicking this website, you will then leave our Site for another online site where you may specify your preferences under that opt-out program. You can also click the preference icon that may appear on some of our advertising served through these technologies. You should also note that our systems may not recognize “Do Not Track” headers from some or all browsers.
What if the crime I am reporting happened on a state Freeway?
If this took place on a state Freeway please call the Highway Patrol Office nearest you.
2. How do we use the information we collect about you?
The information we learn from you helps us personalize your experience with us and our communications to you, and helps us continually improve your experience on our Sites.

We use the information you provide for things like:
- improving and developing our Sites
- servicing our visitors
- advertising and marketing, including emails and postal mail
- personalizing your experience when visiting our Sites
- responding to your inquiries
- market research and surveys
- conducting events, promotions, contests and sweepstakes
- analytics
- reporting performance indicators to our affiliates, partners, grantors, and funders
We use navigational information gathered through technology for determining things like:
- which parts of our Sites are most visited or used
- what features/products are browsed
- how to improve our Sites
- the effectiveness of our Sites
- performance indicators
- difficulties visitors may experience in accessing our Sites
- monitoring the number of visitors to our Sites
- average time spent on our Sites
- any programming errors or failures on any of our Sites
We use information collected through cookies and similar technology to determine many of the same things listed for navigational information above. In addition cookies and similar technology are used for things like:
- personalizing your experience on our Sites
- serving tailored ads on other sites, as described below
- tailoring email marketing to you based on your preferences on or use of our Sites
- determining return visitors
- measuring the effectiveness of our advertising
- reporting performance indicators to our affiliates, partners, grantors, and funders
We use third-party analytics providers, such as Google Analytics, to measure traffic and usage trends, and to help us better understand your use of and interaction with our Sites. For more information on how Google uses data when you use our Sites, click here.

If you use different devices (such as your home computer, laptop, mobile device and/or other smart device) to access the Sites, we may be able to associate you with each of your devices. For example, our Sites may recognize your account across devices. Information we have collected from your different devices may be combined with other information you have provided us, including information that is saved in your account, how you use our Sites, and the pages you view. We may use this information to help provide more tailored experiences across all of your devices or as otherwise explained in this Privacy Policy. We may also use this information to prevent fraud, such as by identifying when your account is accessed from an unfamiliar device, or to provide customized advertising based on your use of each device and your interactions with the Sites. To opt-out or cancel this device tracking, you may cancel or delete your account information.
What if the crime happened in another city can I file a report using this online police citizen reporting system?
No, If a crime took place outside of the City of El Cajon Police Department please call the police department for that city.
1. What information does El Cajon 2.0 collect about you on our Sites?
We may collect information about you from a variety of sources, including when:
- you provide us information
- we observe or collect information through technology
- we receive information about you from third parties
Information You Provide

We may ask you to provide information about yourself directly to our Sites, such as the following:
- name
- address
- email address
- telephone number
- financial information
- company information, such as number of employees
- personal preferences
- information in connection with surveys
- location information
- birthday
- Information in connection with an event you may be hosting such as event title, date, and various other event details.
Information Observed or Collected Through Technology

Navigation Information - Navigational information, such as the following, is collected by us and our third party service providers when you use our Sites:
- browser type and version
- operating system
- the Internet service provider used to access our Sites
- IP Address
- use of links to arrive at our Sites
- web pages requested and viewed
- time spent on our Sites
- for our mobile websites and apps, technical information about the device used, such as screen size, cookie support by the device and how images may appear
Location Information - We and our third party service providers may collect different types of location information from you when you use our Sites and emails, such as:
- Postal Code. We and our third party service providers may collect IP Address to determine the postal code where you are located. This allows us to tailor content to you. The specificity of the location can vary depending on the device used to open our emails or access our Sites.
Cookies and other similar technology - We and our third party service providers use “cookies.” Cookies assign a unique identification to your device and are typically stored on your device by your web browser. We may also use pixel tags (also known as web beacons, web bugs, and clear GIFs) on the Sites and in emails. A pixel tag is a nearly invisible pixel-sized graphic image on a webpage or in an email message.
The information we and our third party service providers collect through cookies, pixel tags and similar technology includes the following:
- your interactions with our Sites and with our advertisements
- the time of your visit to our Sites
- confirmation when you open email from us, including the time you open the email and whether you click on any links in the email
- sites you visit after visiting one of our Sites.
For additional information on the use of cookies for advertising, see the information under the caption, “3. How is technology used to serve our advertisements on other sites that you visit and what choices do you have?,” below.

Mobile Information - We or third-parties may collect additional information from you if you access our Sites through a mobile device.

The information we or third parties may collect from your mobile device includes the following:
- your unique device identifier
- your unique device token to facilitate push notification through mobile apps
- your device’s advertising identifier and operating system
- identifiers associated with equipment or systems used in connection with your device (e.g., and identifier of a Wi- Fi router or Internet access point)
- your mobile carrier, manufacturer, or network systems or operators
- anyone who has administrative privileges to devices you use,
- location or GPS/geo-location
- Mobile number.
Information Obtained from Third parties

We may combine information about you from other sources with the information we have collected about you on our Sites.
What do I do if online incident reporting is not right for me?
If your incident is an emergency, call 911. If non-emergency call 619-579-3311.

Low Income Payment Plans

California Vehicle Code (CVC) Section 40220 allows for installment payments of parking citations for qualifying low-income individuals who apply within 60 days from the issuance of a notice of parking violation, or within 10 days after an administrative hearing determination, whichever is later. Once a citation is enrolled in this program, it is no longer eligible for appeal pursuant to an Administrative Review or Hearing. Parking citation late fees and penalty assessments (“Late Fees”) are removed at time of enrollment in the payment plan in accordance with CVC Section 40220. Late Fees are reinstated if the payment plan is not completed. Also, DMV registration holds and Franchise Tax Board tax intercepts will not be implemented, and / or will be removed during the payment plan, subject to its satisfactory completion. If the payment plan is not satisfactorily completed, then such remedies may be invoked.

Who may qualify for a payment plan:
Only the Registered Owner or Lessee of the vehicle for which the citation was issued may enroll in a Payment Plan. To qualify, you must meet the requirements of CVC Section 40220 by either being “Low Income” or receiving qualifying “Public Benefits”, as explained in further detail below.

“Public Benefits” are defined in Government Code (GC) Section 68632(a) and include, but are not limited to, public benefits under one or more of the following programs: CalWORKs (or Tribal TANF), Supplemental Security Income and State Supplementary Payment, Supplemental Nutrition or California Food Assistance Program, County Relief, General Relief or General Assistance, Cash Assistance Program for Aged, Blind, and Disabled Legal Immigrants, In-Home Supportive Services, and Medi-Cal.

“Low Income” is defined as any applicant whose monthly income is 125 percent or less of the current poverty guidelines updated periodically in the Federal Register by the United States Department of Health and Human Services. See Chart below for current income thresholds.

Household/Family Size	1	2	3	4	5	6
Annual Income	$15,175	$20,575	$25,975	$31,375	$36,775	$42,174

Please note that if your vehicle is currently booted, towed or impounded, you are not eligible for enrollment in a payment program (subject to the citations being outside of the above referenced application deadlines).

How to enroll in a payment plan:
If you are either Low Income and/or the recipient of Public Benefits, you must fully complete and sign an application form to enroll in a payment plan. You are only entitled to enroll in a payment plan once for any specific parking citation(s). Subject to the timing requirements, you may enroll in additional payment plans for any citation(s) which were not previously included in a payment plan. You can obtain an application either online or in-person. To obtain an application online www.elcajonpolice.org. In-person applications may be obtained from the El Cajon Police Department, 100 Civic Center Way, El Cajon, CA 92020.

You must also submit documentation along with your application verifying that you are Low Income or receive qualifying Public Benefits; examples of acceptable documents are explained below. Once your application is complete, you may submit your application either in-person to the: El Cajon Police Department, 100 Civic Center Way, El Cajon, CA 92020, or by mail to the: City of El Cajon Parking Enforcement Center, PO Box 3214, Milwaukee, WI 53201-3214.. Lastly, a non-refundable administrative fee of $5 is due upon enrollment. Information regarding payment of the non-refundable fee can be found on the low income payment plan application. There you can also elect to include this fee to the payment plan by checking the appropriate box on your application form.

Please note that if your status as either Low Income and/or as the recipient of Public Benefits is found to have been willfully fraudulent, the reduction of your fines and fees will be overturned and the full amount of any fines and fees will be restored.
What Documentation/Proof needs to be submitted along with the application:

Public Benefits - Acceptable forms of proof include true copies of an electronic benefits transfer card or another card, and/or other documentation that confirms your receipt of qualifying Public Benefits under one or more of the following programs: CalWORKs (or Tribal TANF), Supplemental Security Income and State Supplementary Payment, Supplemental Nutrition or California Food Assistance Program, County Relief, General Relief or General Assistance, Cash Assistance Program for Aged, Blind, and Disabled Legal Immigrants, In-Home Supportive Services, and Medi-Cal.
Low Income - Acceptable forms of proof of Low Income include true copies of a recent pay stub or another form of proof of earnings, such as a bank statement or financial statement, and/or other documentation that demonstrates that your income is 125 percent or less than the current income thresholds identified in the Chart above.

Payment Plan Approval:
If your application for a payment plan is approved and you qualify for the payment plan, you will automatically be enrolled in the payment plan and a follow-up communication will provide you detailed payment information and terms. If your application is incomplete or is otherwise rejected, you will be notified. If for any reason you wish to revoke your application or cancel your payment plan, you may notify us at any time.

Information about payments and duration of the payment plan:

Amount Owed	Timeline for Completion	Minimum Monthly Payment
$50	2 months	$25
$75	3 months	$25
$100	4 months	$25
$125	5 months	$25
$150	6 months	$25
Up to $300	Up tp 18 months	$25
$301 and above	Up tp 18 months	$50

The payment plan caps the monthly payment aount at $25 if the amount totals $300 or less

The duration of payment plans varies based upon the amount owed, but will not exceed 18 months

El Cajon Police Department is not required to provide any invoices, payment reminders, or notification of late or insufficient payments. It is your sole responsibility to ensure payments are made timely and in the proper amounts. All payments must be received by the due date. Plan participants are encouraged to set up their own payment reminders. Helpful tips include: taking a photo of your payment plan agreement, setting regular reminders in your calendar, and telling a family member or friend who helps you with your finances.

Minimum monthly payments are due no later than the 1st or 15th of each month as identified in your plan approval letter.

There are no prepayment penalties and you may voluntarily make excess payments. However, any overpayments will not relieve you of the obligation to make the mandated monthly payment(s) in full each month until such time that entire payment amount is paid in full and the payment plan is completed. If at any time you have questions about the remaining balance due, final payment amounts, or anything else related to your payment plan, please call our customer service staff at the number above.

How to submit payments under a payment plan:
By Mail: Send check or money order payable to the City of El Cajon. Reference the payment plan number and license plate on the check/money order.

Payment Plan Default:
If you default on your payment plan you will have 45 days from Notice of Payment Default to make the missed payment and otherwise bring or keep your payment plan payment(s) current. Failure to do so will result in you being removed from the payment plan. After this one-time 45 day extension expires, you will not be provided any further extensions or notices, and any additional late or insufficient payments or other forms of default will result in immediate removal from the payment plan. Removal from the payment plan could result in: (i) any fees and penalties that had been waived as part of the payment plan being added back to the amount due, and (ii) vehicle registration holds or other potential consequences as permitted by law.

If you have any questions about payment plans please contact our customer service staff at 1-866-353-0463.

Who do I call if I find an abandoned shopping cart?
Please call (619) 441-1658 to report abandoned shopping carts.

Public Works Operations
- Do I need a permit to change my driveway?
  Please call the Public Works Project Assistance Center at 619-441-1742.
- How do I find my sewer line?
  Please call the Public Works Project Assistance Center at 619-441-1742.
- Who do I call if I see uncontrolled water flowing?
  Please call Helix Water District at 619-466-0585 or Padre Dam Municipal Water District at 619-448-3111.
- I have questions about the trees on my street, who do I call?
  All trees on private property are the responsibility of the property owner.
  
  To report a dead tree on City property, please call Public Works Parks at 619-441-1658.
  
  Do you want a free tree on your parkway (area between the curb and sidewalk)? Please call the City's Urban Forestry Program at 619-441-1658 for details.
- I have questions about the temporary NO PARKING signs on my street, who do I call?
  Please call the name and number for the construction company posted on the sign.
- Vehicle problems in your neighborhood?
  To report an abandoned vehicle: Call the Police Traffic Division at 619-579-3300 ext. 7772
  
  Reduced visibility due to parked cars: Call Public Works Traffic Engineering at 619-441-1653
- I'm moving; what do I do with my old paint or other unwanted liquid materials?
  Incorporated Area Residents: Please call "I Love A Clean San Diego" at 800-237-BLUE (2583)
  Unincorporated Area Residents: Please call 877-R-1-EARTH (877-713-2784)
- Are there tree branches blocking your view while driving?
  Please email Public Works at publicworks@cityofelcajon.us or call Public Works Maintenance Operations at 619-44-1658.
- Where can I find the street sweeping schedule?
  Please call Public Works Maintenance Operations at 619-441-1658.
- How do I report a traffic signal light problem?
  Please call Public Works Traffic Engineering on our mainline at 619-441-1653.
- How do I report a broken street sign?
  Please email us at publicworks@cityofelcajon.us Subject: Broken Sign
  or call 619-441-1658.
  
  Please note the nearest address or cross streets when reporting.
- How do I report debris on the sidewalk?
  To report debris on the sidewalk, gutter or street, please email us at publicworks@cityofelcajon.us or call us at 619-441-1658.
- How do I report a pothole?
  Send an email to publicworks@cityofelcajon.us Subject: Pothole
  or call Public Works Maintenance Operations at 619-441-1658.
  
  Please note the nearest address or cross streets when reporting.
- How do I report a street light out?
  First note if it is a concrete or wooden pole.
  
  Concrete pole: email publicworks@cityofelcajon.us   Subject: Light Out
                           or call the Public Works main line at 619-441-1653
                           Please include the nearest address or cross streets.
  
  Wooden pole: email SDG&E at streetlighting@semprautilities.com or call 800-411-7343
- Dog Licenses, What do I do if I lost a pet?
  The City of El Cajon contracts with the San Diego Humane Society to provide animal services. These include humane law enforcement, lost and found, licensing, spay/neuter, vaccination clinics, microchip clinics, and adoptions. San Diego Human Society offers expanded service hours and coverage seven days a week.
  
  San Diego Human Society has partnered with DocuPet to provide an enhanced pet licensing experience for San Diego residents. Pet licenses can now be purchased and renewed online and sandiego.docupet.com. This new, easy-to-use online licensing service provides a quick and easy process to license your pet.
  
  Each DocuPet tag serves as a pet's official license and comes equipped with the HomeSafe^TM 24/7 lost pet services, which relies on a dedicated full-time dispatch staff and linked pet profiles to help get lost pets home quickly.
  
  Visit sandiego.docupet.com to license your pet now.
  
  Contact Information
  - Licensing: sandiego.docupet.com
  - General Information: 619-299-7012
  - Animal-Related Emergencies and Animal Cruelty: 619-299-7012 ext. 1
  - Lost & Found: 619-299-7012 or sdhumane.org/lostandfound
- How can I request a Release of Lien?
  To request a Release of Lien, please email Finance@elcajon.gov.
- What has changed?
  The City of El Cajon, like most cities in our region, bills for sewer services on an annual basis as part of the County of San Diego property tax bill.
- What do I need to do?
  The annual property tax bill, which includes billing for sewer service, will be mailed by the County of San Diego in September of each year. If you pay your property tax bill through an escrow account, you can contact your bank / account holder to withhold enough funds to cover the sewer services added to the property tax bill. You can review your annual sewer service charges through the “Sewer Account Lookup Tool”. Additional details are provided for landlords, renters, and HOAs at: www.elcajon.gov/sewer .
- Without an impound account, paying my sewer charges will create a significant financial burden. What can you do to help?
  If you do not have an impound account, and will face significant challenges in paying your sewer charges with your property taxes (2 equal payments), please contact our office for assistance. You can reach us at 619-441-6203, or by email at sewerbilling@elcajon.gov.
- Can I pay my sewer bill and my water bill with one check?
  No. Whether you are billed for sewer services via manual billing or via the San Diego County property tax invoice, both processes are through separate entities from the water districts; therefore, the bills need to be paid separately.
- How can I find my sewer account balance?
  To find your sewer charges, please use our Sewer Account Lookup Tool.
- How can I pay my bill?
  For most sewer customers, sewer service charges are paid with the County property tax bill, which is due in two (2) equal installments by December and April.
  
  If you have received a manual bill from the City of El Cajon for sewer charges, please refer to your invoice for payment options or contact us by email at sewerbilling@elcajon.gov. You can also reach us at 619-441-6203.
- How can I set up waste disposal service for my business?
  Please visit EDCO's Commercial Services page.
- How can property owners and tenants plan for sewer charges in advance of the property tax invoice?
  Each year, before July, a notification will be sent to current property owners summarizing the upcoming annual sewer charges for the 12-month billing period from July to June.
  
  The annual charge can be divided by 12 to establish a monthly rate. Additionally, the new enhanced sewer lookup tool can be used any time of year to obtain the annual charge for the property. To use the Sewer Account Lookup Tool, please visit www.elcajon.gov/sewer.
- How do I request a copy of my sewer invoice?
  The City of El Cajon no longer sends direct-invoicing to customers. The new, enhanced sewer lookup tool can be used any time of year to obtain the annual charge for the property. Please visit www.elcajon.gov/sewer.
- How do I start or end my service?
  Starting Service:
  
  No action is required to establish a sewer utility account. Sewer service charges are assessed to the current property owner via the San Diego County Tax invoice. Each year, before July, a notification will be sent to current property owners summarizing the annual sewer charges for the 12-month billing period from July to June.
  
  Stopping Service:
  
  Sewer services are assessed to the property owner via the San Diego County Tax invoice.
  
  If you are a property owner who has sold their home, your prorated charges are settled in escrow based on the amount of the charges already included in the property tax bill and the date of the property transfer. No further action is required.
  
  If you are a tenant who pays sewer reimbursement charges to your landlord, please contact your landlord to determine any outstanding reimbursement charges.
- How does this affect my escrow impound account?
  The City recommends notifying your escrow company of the amount of sewer charges being added to your tax bill if this amount is significantly different than the previous year. This will allow the escrow company to adjust the amount that is collected each month with your mortgage payment.
- How does this affect my renters?
  Property owners must work with tenants to be reimbursed for the assessed sewer charges by collecting directly from renters, as warranted through rental agreements.
- How often do I get a sewer bill?
  Sewer service charges are assessed annually to the current property owner via the San Diego County Tax invoice. Each year, before July, a notification will be sent to current property owners summarizing the annual sewer charges for the 12-month billing period from July to June.
- I am an HOA where all the units own their property. We bill them their water, sewer, and trash in their HOA fees. How will the bill be calculated for our usage for the year when all units share one single watermeter and have been based on consumption?
  For the initial transition period there was not sufficient data available to appropriately split the sewer charges per individual condo owner within the property.
  
  Therefore, instead of putting sewer billing on the tax roll the first year a majority of all HOAs, mobile home parks, and condominiums had received a single annual invoice with 2 pay-by dates for the for the 12-month billing period.
  
  Many of the HOAs have been fully transitioned to tax bill collection, but we have not received the necessary information to determine if many of the HOAs cannot be transitioned. We request that each HOA fill out an online questionnaire at https://www.cityofelcajon.us/your-government/departments/hoa-questionnaire.
  
  This form will assist with faster communication from HOA customers to the City and from the City to customers, in addition to helping the City determine the proper billing method for future invoices.
- I need to dispose of a large appliance; can I just leave it next to my bins on trash day?
  Bulk item pickup service is available for residential and commercial customers. Schedule yours by calling the EDCO Customer Service call center at (619) 287-7555.
- I’m a landlord having tenants move out, how would I calculate a final bill?
  Each year, before July, a notification will be sent to current property owners summarizing the annual sewer charges for the upcoming 12-month billing period from July to June.
  
  This annual amount can be divided by 12 to obtain the appropriate monthly amount to be collected from tenants.
- If I move out/sell my house in the middle of the tax roll year and paid in full, how will this affect me? Will I be refunded?
  The division and credit of any tax bill payments, including the future sewer fees, is part of the process already conducted during the final calculation of escrow fees. Make sure to provide a copy of the notification of charges to escrow to ensure they have all the information they need.
- Is there a way to pay my EDCO bill online?
  EDCO makes paying your bill online easy. Set up automatic payments or make a one-time payment on their website.
- The meter number listed on my Tax Roll billing notice does not match the meter number on my Helix water bill. What should I do?
  No need for action! The meter number used for the Tax Roll billing notices are expected to be different from what is listed on the Helix water bills. The number listed on the notice is the Helix’ “Location” number as the “Meter” number, with the addition of 01 at the end.
- What are the Current Sewer Rates?
  On October 8, 2019, El Cajon City Council adopted new sewer service rates effective November 22, 2019. You can see the current Sewer Service Rates on the Sewer Rates page.
- What can I do about my neighbors' bad trash habits?
  If they leave their trash carts on the street past collection day, set them out too early or let trash accumulate for weeks, call the City at (619) 441-1658 to report the problem.
- What does "FY" on the Tax Roll billing notice mean?
  FY stands for fiscal year. A fiscal year is a period of time lasting one year but not necessarily starting at the beginning of the calendar year. For the City of El Cajon, this includes dates from July 1st to June 30th.
- What happens when my rental property becomes vacant and I don't require service at the property?
  Sewer services cannot be adjusted prior to determining the length of a vacancy. Owners can request an adjustment, which will be reviewed each April using your actual annual sewer usage to evaluate and apply any applicable reductions based on the vacancy duration. Please know that all base charges will still apply, as sewer services are still available to the property regardless of occupancy.
- What is "Flow"?
  Flow is how usage is billed. Flow is measured in units. 100 CF (Cubic Feet) = 748 gallons = 1 unit
  
  If your flow rate is 10, you are using 10 units, which is the equivalent of 7480 gallons.
- What is the base charge that is shown on my bill?
  The base charge is used to pay “fixed” costs; those expenditures that are not affected by sewage flow such as regular sewer line maintenance. The annual base charge for residential customers is $240.84 and for non-residential customers is $328.44 per bi-monthly billing. For multi-family residential units, the annual base charge is $240.84 for the first dwelling unit plus $120.42 per additional dwelling unit.
- What is the Late Payment Policy?
  For most sewer customers, sewer service charges are paid with the County property tax bill, which is due in two (2) equal installments by December and April. Please refer to the County of San Diego Treasurer-Tax Collector for details on due dates, late payments, and penalty charges.
  
  For Manually Billed customers, your sewer bill is due in two (2) equal installments by the dates listed on your invoice. Late payments are assessed a 10% penalty and accrue interest at 1.5% per month. If you are paying your bill on or near the due date, it is recommended that you pay your bill in person to avoid the late penalty as payments may take up to 3 business days to post to your account.
- What percentage of construction and demolition waste am I required to divert from the landfill?
  You are required to divert 65% of construction and demolition waste from the landfill. Visit the Construction and Demolition page for more information.
- Where can I dispose of my batteries and electronic waste (e-waste)?
  Batteries and most electronic waste are considered hazardous because of the metals and/or other toxic or corrosive materials contained within. Even when batteries have reached their end-life, they still hold a small charge. If batteries are not discarded properly, they can potentially explode and cause a fire in a collection cart, truck or in a disposal facility when crushed.
  
  For information on where residents can bring unwanted Household Hazardous Waste (HHW) and E-Waste items, including batteries, for safe and proper disposal please call 877-R-1-EARTH (877-713-2784) or visit WasteFreeSD.org.
- Where can I dispose of my used motor oil and other household hazardous waste?
  El Cajon residents may drop off household hazardous waste items (such as CRTs) free of charge at 950 O’Connor St., El Cajon, by appointment only, on Saturdays, starting January 2, 2021.
  
  BOOK A TIMESLOT ONLINE, email lmhhw@edcodisposal.com, or call (619) 287-5696 ext. 4270 to schedule an appointment.
  
  Once a year, EDCO will hold a FREE HHW drop-off collection event. Detailed information will be sent out prior to the event.
- Who do I call to complain about my trash service?
  If you are not satisfied with your trash service, start by calling the EDCO Customer Service call center at (619) 287-7555. If your complaint is not handled to your satisfaction, call the City of El Cajon at (619) 441-1658.
- Why did my bill increase?
  On October 8, 2019, El Cajon City Council adopted new sewer service rates effective November 22, 2019. You can see the current Sewer Service Rates here.
  
  In addition, Fixed Winter Averages (FWA) are updated on an annual basis are reflected in the Notice of Annual Service Charges that are sent to Property owners before July.
  
  For a sample of how your bi-monthly sewer bill is calculated click here .
- Will my water bill be included on the Tax Roll?
  No. The City of El Cajon has only provided sewer service charges to be listed as a fixed assessment charge on your San Diego County Property Tax invoice. Water companies are a separate entity and provide their own billing services.

Type	1 Year	2 Years	3 Years
Altered Dogs	$18	$33	$45
Unaltered Dogs	$36	$66	$90
Late Fee	$20
Replacement/Transfer Fee	$10

Frequently Asked Questions

Administrative Services

Dog Licenses, What do I do if I lost a pet?

City Attorney

Dog Licenses, What do I do if I lost a pet?

City Clerk

Dog Licenses, What do I do if I lost a pet?

City Manager

Dog Licenses, What do I do if I lost a pet?

What is the El Cajon Community Care Program?

When should I call 911?

Will Emergency Medical Services (EMS) providers still respond and transport me to a hospital if I call 911?

How will it be determined whether I will be transferred to El Cajon Community Care?

How will a determination be made about which medical clinic I will be referred to?

Will the nurse schedule a clinic appointment for me at the medical center at a predetermined time? Will the staff know when I will arrive and why?

Will the medical providers be able to prescribe medication during my visit?

Should I call 911 to schedule any follow-up or future appointments at the medical clinic in which I was seen?

What happens if the nurse at the El Cajon Community Care Program determines that my condition warrants transport to a hospital emergency department?

What are the qualifications of the Nurse Navigators?

If I talk to the nurse and still want to be transported to the hospital by ambulance, what happens then?

Can I submit more than one map?

Do I have to submit a completed map?

How can I get involved?

How will our City Council notify the public about redistricting?

What are Communities of Interest?

What criteria will our City Council use when drawing district lines?

What do the acronyms and categories mean on the demographic sheets?

What do the existing City Council districts look like?

What happens to the drafted maps?

What is Redistricting?

Where can I learn more about redistricting?

Why does redistricting matter to me?

Community Development

Do I need a permit to change my driveway?

How do I find my sewer line?

Who do I call if I see uncontrolled water flowing?

I have questions about the trees on my street, who do I call?

I have questions about the temporary NO PARKING signs on my street, who do I call?

Vehicle problems in your neighborhood?

I'm moving; what do I do with my old paint or other unwanted liquid materials?

Are there tree branches blocking your view while driving?

Where can I find the street sweeping schedule?

How do I report a traffic signal light problem?

How do I report a broken street sign?

How do I report debris on the sidewalk?

How do I report a pothole?

How do I report a street light out?

Dog Licenses, What do I do if I lost a pet?

How do I pay an invoice?

How do I register for a Project Assistance Center Online (PACO) account?

What is the permit application process?

Why can't I find my address?

How do I pay an invoice?

How can I get more help?

Finance

Dog Licenses, What do I do if I lost a pet?

Fire

Dog Licenses, What do I do if I lost a pet?

Human Resources

Dog Licenses, What do I do if I lost a pet?

Kiosk

Dog Licenses, What do I do if I lost a pet?

Parks & Recreation

Dog Licenses, What do I do if I lost a pet?

Police

What to do if I see a dead animal in the roadway

When is the Animal Shelter (Animal Control) Open?

Animal Shelter Hours

Do I have to be at my home/business for the graffiti to be removed?

How long will it take to remove the graffiti?

Will a matching paint be used for painting over graffiti on my building or fence?

My vehicle was impounded for 30 days, what can I do?

My vehicle was impounded for driving with a suspended driver’s license. What happens now?

How much will it cost to get my vehicle released? How can I pay for it?

How can I get a release for my vehicle?

How do I report my vehicle stolen?

What happens if I don’t pay a fine on a ticket or show up in court?

How do I pay or contest a ticket?

In-Person

By Mail